Refund and Return Policy

At blancasol, we want you to love every piece you purchase from us. We carefully select each dress, top, and pair of trousers with the hope that it will become a cherished part of your wardrobe. However, we understand that sometimes an item may not be quite right for you, whether it is the fit, the colour, or simply a change of heart. That is why we have established a straightforward and fair return policy to make the process as easy and stress-free as possible.

Our Return Window

You may return any item purchased from blancasol within fourteen days of receiving your order. This window gives you enough time to try on your new pieces at home, see how they pair with your existing wardrobe, and decide if they truly feel like you. We ask that you initiate your return by contacting us within this period, as returns requested after fourteen days may not be accepted.

Return Conditions

To be eligible for a return, items must be in their original condition. This means they should be unworn, unwashed, and free from any odours, stains, or damage. All original tags and labels must remain attached to the garments. We also ask that you return items in their original packaging whenever possible to ensure they are protected during transit.

Items that show signs of wear, have been altered, or are returned without tags may be refused or subject to a reduced refund. We reserve the right to make the final determination on the condition of returned items upon inspection.

How to Initiate a Return

To begin a return, please send us an email at blancasol@gmail.com with your order number and the name of the item you wish to return. Let us know the reason for your return, as your feedback helps us improve our products and services. We will respond promptly with detailed return instructions, including the address to which you should send your package.

Please do not send any items back to us without first receiving our return instructions, as this may result in delays or lost packages.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part, such as receiving a defective item, the wrong size, or an incorrect product. In such cases, we will cover the return shipping costs and provide you with a prepaid shipping label.

We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned package without tracking confirmation. We are not responsible for items that are lost or damaged during the return transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a certain number of days, depending on your payment provider's processing times.

Please note that original shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping may be deducted from your refund amount.

In the event that your return is rejected due to the item not meeting our return conditions, we will contact you to arrange for the item to be sent back to you at your own cost.

Exchanges

If you would like to exchange an item for a different size, colour, or style, please contact us and we will do our best to accommodate your request. Exchanges are subject to product availability. If the desired item is not available, we will process a refund for your original purchase instead.

For exchanges, we recommend placing a new order for the item you would prefer and returning your original purchase for a refund. This ensures that you receive your new piece as quickly as possible while we process your return separately.

Defective or Incorrect Items

We take great care in inspecting every item before it is shipped to you. However, if you receive a product that is defective, damaged, or not what you ordered, please contact us immediately. We will arrange for a return or exchange at no additional cost to you and cover the return shipping fees. We sincerely apologise for any inconvenience this may cause and will work quickly to make things right.

Final Sale Items

Certain items may be marked as final sale and are not eligible for return or exchange. This includes items purchased during clearance events or special promotions where this condition is clearly stated at the time of purchase. Please review the product page carefully before ordering such items.

Contact Us

If you have any questions about our refund and return policy, or if you need assistance with a return, we are here to help. Our team is friendly, responsive, and ready to guide you through every step of the process.

You can reach us at:

blancasol@gmail.com

We value your satisfaction above all else and want you to feel confident when shopping with us. Thank you for giving blancasol the opportunity to be part of your style journey.

Warm regards,
The blancasol Team